Send feedback or contact support

In closed beta · Not yet on sale

Press Feedback at the right of Rooster's title bar, or choose Help, then Send Feedback…. Type your message, add your email if you want a reply, attach a screenshot if it helps, and press Send. Help, then Contact Support opens the support page instead.

Rooster is in closed beta, and what you tell us decides what gets fixed next. There are two ways to reach us.

Send feedback from the app

  1. Press Feedback at the right of the title bar, or choose Help > Send Feedback….
  2. Describe the problem or the idea.
  3. Add your email if you would like a reply. It is optional.
  4. To include a screenshot, press Attach Image…, or drag or paste an image into the box. One image at a time.
  5. Press Send, or ⌘Return.

Above the button, the box says exactly what will be sent: your message, your email if you gave one, the image if you attached one, and which Rooster you are running - its version and build, how you got it, and your version of macOS. Nothing else goes - no media, transcripts, project names or file paths - though anything shown in a screenshot goes with it. An attached image is shrunk if it is large, and its hidden details, such as where it was taken, are removed.

A message can be up to 5,000 characters.

If it will not send

Rooster says why - for example, you are offline, or too many messages were sent in a few minutes - and keeps your message. Press Try Again, or Copy Message and Open Web Form to send it from the support page instead.

Contact support on the web

Choose Help > Contact Support, which opens the support page with your version of Rooster filled in. You can also email support@rooster.cam.

For a failed transcription, include the report from Help > Diagnostics - see Transcription failed or found no speech.

Elsewhere in the Help menu

Frequently Asked Questions opens the FAQ. What's New in Rooster shows what changed in each version.

Checked against Rooster on . Rooster is in closed beta, so a control may move before it ships.

Still stuck? Choose Send Feedback… from Rooster’s Help menu, or contact support. Not testing Rooster yet? Apply for the closed beta.