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How can we help?
Questions, feedback or something not working as expected? Send us a message and we will reply by email, usually within one working day. For how to do something in Rooster, Rooster Help has step-by-step guides.
Lost your licence key?
It is in the receipt email from Creem, sent to the address you bought with. If that email is gone, find a lost key explains how to look for it in Creem’s customer portal, where Creem says it is kept, and if that fails, write to us from the same address and we will find it for you.
Refunds
A lifetime licence is refunded in full if you ask within 30 days of buying it, for any reason: write to us from the address you bought with. A subscription can be cancelled at any time at the customer portal. If something has gone wrong with any payment, write to us and we will sort it out with Creem, which runs the refund.
Lifetime licence updates
A lifetime licence includes every future version of Rooster we release. There is no update window and nothing follows it: no renewal, no paid upgrade, and the licence never expires. The pricing page has the details.
When we reply
Usually within one working day, by email. Messages are read by the people building Rooster, not a queue.
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