Support

Get help with Rooster

Rooster is made by a small team, and support is read by the people who build it. Send a message below and the reply comes back by email, usually within a working day.

Used to reply to you and nothing else.

If something went wrong, the macOS version and what you were doing at the time will usually save us both an exchange.

Prefer your own mail client

Write to support@rooster.cam. It reaches the same inbox as the form, so use whichever suits you.

Before you write

Two pages answer most of what we are asked. How it works explains what runs on your Mac and what uses the network, including how to verify it with the network switched off. Privacy lists the specific things that cross the network and what we do and do not hold.

Reporting a security problem

If you have found a security or privacy problem in Rooster, please write to support@rooster.cam rather than using this form, and give us a reasonable chance to fix it before publishing. We would rather hear about it from you than read about it somewhere else, and we will credit you if you would like us to.

What happens to your message

It is emailed to our support inbox and nowhere else. We do not store it in a helpdesk, we do not add you to a mailing list, and none of it touches your recordings or projects, which never leave your Mac in the first place. The privacy page sets out how long we keep support correspondence.